• Bitcoin +299.67
    $9,450.76 +3.27%
    $167942717568.12
  • Litecoin -4.63
    $134.41 -3.33%
    $8375544151.0765
  • Ripple -0.01
    $0.4298 -1.72%
    $42976497471.261
  • Ethereum Classic -0.11
    $8.41 -1.28%
    $936084468.51
  • Ethereum +1.68
    $268.57 +0.63%
    $28621882190.251
  • Bitcoin Cash / BCC +2.40
    $414.21 +0.58%
    $7393048784.7708
  • EOS -0.06
    $6.79 -0.91%
    $6898875229.7387

FAQ

How do I register?

Registering on Bitroyalexchange.com is as simple as 1, 2, 3:
1. Go to Bitroyalexchange.com and register with your email address to get started. For
registration, you will need a username and a password. Please, note that for a better
experience we advise you to use Chrome or Firefox.

How do I buy cryptocurrencies?

You can buy crypto in 6 easy steps:
Note: If you are already verified, proceed to step 3.
1. Login with your email address. If you don’t have an account you can follow our
guide How to register on Bitroyalexchange.com.
2. Go to “Buy/Sell” to place your order.
If you didn’t complete your profile, you will see that you need to get verified for buying
cryptocurrency with fiat money.
3. Let’s buy some Cryptocurrencies!
Choose a fiat currency (CHF/EUR). Then, select the cryptocurrency and enter the
amount you want to buy. Please, note that this is an estimation: the amount of
cryptocurrency you will receive will vary according to the rate when we process your
order.

How do I sell cryptocurrencies?

You can easily convert ether and bitcoin to CHF and EUR on Bitroyalexchange.com.
Follow these simple steps to get started:
1. Login with your email address. If you don’t have an account you can follow our guide
How to register on Bitroyalexchange.com
2. Go to the tab “Buy/Sell” and choose “Ether” or “Bitcoin” and the amount you would like to
convert to fiat currency (CHF or EUR).

How is the exchange rate calculated?

We source our rates by taking the rate of the respective cryptocurrency from several different
exchanges and calculating an average.
In terms of when exchange rates are provided at the time an order is placed, here’s how it
works on Bitroyal:
If you are buying and selling cryptocurrencies: The exchange rate is determined after you have
placed your sell order and payment is made within the provided time frame. The Bitroyal

platform will often have a countdown telling you the time you have left to complete payment of
cryptocurrencies.
If you do not complete your payment within the provided time frame, then you will have to repeat
the process once again and may be provided with a varied exchange rate.
If you are exchanging cryptocurrencies: The exchange rate is determined after you have placed
your swap order and payment is made within the provided time frame. Likewise with selling
crypto, you will be presented with a countdown telling you the time you have left to complete
your payment.

What documents are required for verification?

To fully verify your account, we will require these following documents:
 A copy of your identity card or passport
 A recent personal photo (like a selfie) of yourself in addition to the copy of your ID.
 Proof of residence
 A properly filled in and submitted Bitroyal registration form. All the information must be
accurate.
 A properly filled in and submitted the Beneficial owner form.
Once these documents have been sent to Bitroyal and are verified, you will be able to place an
buy order.

How long does the verification process take?

The verification process can often take some time because we work around the clock to get our
customers individually verified. Our customers’ safety and privacy is always our top priority.
We have recently introduced online forms for submission so that the verification process can
take as little as 1 business day once all files are successfully submitted. If your files are not
complete, you will receive feedback by email within 1 business day detailing what is missing or
what is outstanding.
If your documents take longer to be verified, please check that all your files are complete. Take
a look at your user profile in our platform and see if any of these documents are not uploaded:​